Refund & Return Policy

Welcome to oceverastore.com

Ocevera LLC is committed to providing customers with high-quality swimwear products. If you are not satisfied with your purchase, you can apply for a return or refund according to the following policy.

1. Return Period

You can apply for a return or refund within 7 days of receiving the goods.

Applications submitted after 7 days may not be processed.

2. Eligible Return Situations

Returns or refunds are possible in the following situations:

• Product has quality issues
• Received the wrong product
• Product was damaged during shipping

In any of the above situations, please contact us promptly and provide your order information and relevant photos.

3. Return Conditions for Non-Quality Issues

Items returned for personal reasons must meet the following conditions:

• Unused
• Unworn
• Unwashed
• Original packaging intact
• Does not affect resale

If the above conditions are not met, we reserve the right to refuse the return request.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or worn items
• Items damaged by the customer
• Orders exceeding the 7-day return period
• Items missing packaging or accessories

5. Refund Process

The refund process is as follows:

1. Contact customer service to submit a return request
2. Obtain the return address after approval
3. Ship the item back as required
4. Receive and inspect the item
5. Refund processing (3 business days)

The refund will be returned to the original payment method.

6. Refund Time

After receiving and confirming the returned goods are in correct condition:

• Refunds will be processed within 3 business days.
• The exact arrival time depends on the bank or payment platform.

7. Refund Shipping Information

• If the return is due to quality issues or the wrong item was sent: Shipping costs will be borne by us.
• If the return is due to personal reasons: Shipping costs will be borne by the customer.

8. Return Address

Please return all items to the following address:

Ocevera LLC
Maeann Unser
212 Crane Ave
Ames, IA 50014
United States

9. Important Notes

• Do not send items back without customer service confirmation.
• Please include your order number or order information in the package.
• Use a trackable shipping method to return the goods.

10. Contact Us

For any questions, please contact us:

Domain: oceanrestore.com Company Name: Octevera LLC
Email: maeannunser@oceverastore.com
Phone: +1 (351) 240-6250
Address: Maeann Unser, 212 Crane Ave, Ames, IA 50014, United States

Thank you for choosing oceverastore.com

We are committed to providing you with a safe and reliable shopping experience.